SALON | SPA POLICIES
House of Attitudes wishes to make each guest's visit a pleasant and comfortable one. In order to provide a relaxed atmosphere, we ask that cell phones and electronic devices be on silent and phone calls avoided unless necessary. Breaking from your service for phones calls can take away from the amount of time needed to provide the service intended.
We truly love children. Because of this, we kindly ask that younger children not booked for a service are not accompanying you for your service. The salon is not a safe place for children when they cannot be properly supervised. Depending on the service area you are in, there could be many sharp or hot tools, hair colours, and disinfectants, among other usual dangers. We would be devastated if a child was to get hurt on the premises. We are more than happy to accommodate mama's with babes and will do our best to ensure that you are comfortable and able to feed and care for your bundle of joy! Many of us are also mama's. We get it.
Please arrive on time for your appointment. Although we completely understand that falling behind happens, arriving late can take away from your service. We typically have client's booked steadily throughout the day and we will always do our absolute best to stay on time for everyones appointments. Arriving late can affect another client's appointment and we may have to sacrifice parts of your service to be on time for others scheduled. We will always do everything within our power to give you the full service.
We ask that a minimum 2 business days notice of cancellation or rescheduling is provided. Typically, there is a waiting list of clients who would appreciate notice that an appointment has become available, and it gives the opportunity for the stylist to fill in their day. You may be requested to leave a small deposit upon booking for larger services that requires a substantial amount of time, or if there has been a history of late cancellations. This is simply to ensure that we receive a significant amount of notice if these large bookings are going to become available. This way we are able to offer them to clients who have wanted to schedule, and we are able to give the service provider a chance to fill their day back up with guests. We also understand that emergencies and unplanned events pop up, these deposits are 100% refundable or transferrable if the request/cancellation is made at least 2 business days from the appointment date/time scheduled, or if we are able to fill the appointment time slot. If we are not given at least 2 business days notice (or if we are not able to fill the spot), we will not be able to provide a refund on the deposit. For your protection, credit card information is not written down or filed in our software.
Although we take every precaution when applying your colour, we ask that clients receiving a service understand that colour can travel and can get into areas that we have draped. Because of this, it is always best to wear clothing that is unlikely to cause upset if stained. We can provide you with a kimono to change into and wear under your cape if warmth or risk of staining is a concern. The stylist and/or the salon will not be held responsible for lost damaged clothing or property.
With our hair services we will always do our best to meet the clients needs. On occasion, hair can be uncooperative and not go as planned. We will do everything in our power to ensure that your expectation of your hair goals are achievable and you are happy with your result. Some looks may take several visits to achieve and will require patience and commitment. If your stylist has been unable to create a look discussed and agreed upon, they will go over every option possible to adjust the colour or cut to ensure you're looking your best. As a policy we do not issue refunds for services or heavily used home care products. Unfortunately, there are people who take advantage of business' to receive services and/or products for no cost.
Wedding parties will only be reserved once the wedding commitment contract has been signed and a deposit has been received to secure the date. Our wedding coordinator will go over all of the details with you to ensure that your day runs smoothly and as stress free as possible!
Extension clients, colour corrections, sensitized hair services, some spa services and all laser treatments may require signing a waiver prior to receiving that intended service. These services are taken seriously at House of Attitudes, and all precautions are taken to ensure that the optimal results are achieved. The service provider will go over what the guest should expect during and after the appointment. Cost of service and continued maintenance will be addressed prior to the intended service.